Terms

Welcome to The Poop Happens and our Terms of Use (these “Terms”). These Terms are important and affect your legal rights, so please read them carefully. Note that Section 18 of these Terms contains a mandatory arbitration provision that requires the use of arbitration on an individual basis and limits the remedies available to you in the event of certain disputes.

Bill Rate: The Poop Happens charges based off of the amount of time spent on the property and volume of waste removed during service. If our crews spend more/less time than the average yard, removing more/less than the average amount of waste, your subscription will be automatically adjusted. In order to keep an accurate subscription rate, we recommend you contact our office with any changes to, but not limited to a change in, the number of dogs, landscaping, the fence, the gate, etc..

Billing Cycle: We bill in a twenty-eight day (four week) cycle. Due note, your billing date can change because some months have four weeks, while others have five. We do not pro-rate charges. The amount your home pays each charge is consistent. Your home is always purchasing (two/four) (2/4) (EOW/weekly) cleanings every four weeks (28 days). If you would like to set your bill date you can, by purchasing cleanings in 3, 6, or 12 month bundles. Prepaid services do not auto-renew.

Locked Gate:  If there is a lock on your gate, we strongly recommend that it is unlocked the day before service. Our crews service between 7am and 5pm. If you’d like, you can hide a key on the property for our crews. Or, you can use a combination lock and provide our office with the code. This ensures that your home never misses service. If we are unable to service due to a locked gate, our crews will attempt to service your home again, the following week, on your homes normal service day. The crews will spend twice as much time, removing twice as much waste, getting your yard caught back up from the locked gate the previous week.

Gate Maintenance: If a gate or fence is in poor repair, it can be challenging to get into the yard. We are unable secure dilapidated gates properly, consistently, and quickly. Keeping your pets safe in the yard, is of the highest priority to our team. We understand gates are high maintenance in our area, and can be frustrating. We thank you in advance for making minor repairs as necessary.

Protective Dog(s):  If one or more of your dogs is protective over their space, we do require them to be inside the house during service. Our crews service between 7am and 5pm. If we are unable to service your yard due to a protective dog, our crews will attempt to service your home again, the following week on your normal service day. We will spend twice as much time, removing twice as much waste, getting your yard caught back up from the previous week. If we attempt to service and unable to, it counts as a cleaning.

Inclement Weather: If enough precipitation occurs to either one, make the roads unsafe for our crews to navigate, or two hinders us from seeing waste on the ground, we will visit your home the following week, on your normal service day. Our service crews will spend twice as much time, removing twice as much waste, getting your yard caught back up. Essentially, it’s a double cleaning because of the inclement weather that occurred the previous week.

Quality Service: Our service crews keep physical record of all cleanings. In addition, our office reconciles all written logs with digital GPS located in all service vehicles. This ensures consistent high quality service for your home.

Non-Contractual Services: The Poop Happens provides non contractual, cancel anytime, pay as you go subscriptions. If your home would like to discontinue services, we require seven calendar (7) days notice prior to the next charge. This allows our team ample time to stop any pending charges.

Service Hours: Service hours are from 7am to 5pm. You’re home will be assigned a consistent service day, based off your home address (service days are subject to change). What time of the day your homes receives service can vary. We do not provide notice prior to each cleaning. However, we can knock on the door and ring the doorbell, prior to service upon request. If you have a request to make contact prior to service, and we are unable to reach anyone at the door, we will not clean the yard.

Office Hours: Despite crews working between 7am – 5pm, our office hours are 9am – 5pm. If any changes need to be made to your account, please note the two hour discrepancy.

Continuous Subscriptions:  When you set up your pet waste removal subscription, you expressly acknowledge and agree that (a) The Poop Happens (or our third party processor) is authorized to charge you on a twenty eight day basis for your pet wast removal subscription (in addition to any applicable taxes and other charges) for as long as your subscription continues, (b) the amount you are charged and the number of cleanings you receive each twenty eight days may vary depending on the preference you enroll in and select, and (c) your pet waste removal subscription is continuous until you cancel by providing a notice thirty days before your next bill date, or we suspend or stop providing service in accordance with these terms.

Cancellation Policy:  You may cancel your pet waste removal subscription by emailing info@thepoophappens.com and following the instruction in our response, or, by contacting our main office. We do require written notice thirty days prior to your next billing cycle to process a cancellation. Any services already scheduled or preformed cannot be cancelled or refunded. You will be responsible for all charges (including applicable taxes and other charges) incurred with respect to any cleanings you requested, scheduled, and received prior to the cancellation of your pet waste removal subscription. 

 
By (a) accessing or using the websites, mobile applications or blogs (collectively, the “Sites”) provided by or on behalf of The Poop Happens, LLC or our subsidiaries or other affiliates (collectively, “The Poop Happens,” “we,” “us” or “our”) that link to these Terms or (b) ordering, receiving or using any services offered by The Poop Happens through the Sites or through any third party retailer, online or e-commerce platform, mobile application, blog or other third party channel (collectively, “Third Party Channels”) ((a) and (b) together, the “Products”), you agree to be bound by these Terms and all of the terms incorporated herein by reference, including our Privacy Policy. If you do not agree to these Terms, you may not access or use the Sites, order, receive or use the Products.
 
These Terms do not alter in any way the terms or conditions of any other agreement you may have with us in respect of any products, services or otherwise. If you are using the Sites on behalf of any person or entity, you represent and warrant that you are authorized to accept these Terms on such person or entity’s behalf and that such person or entity agrees to be responsible to us if you or such person or entity violates these Terms.
 
The Poop Happens reserves the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by sending an email notification, providing notice through the Sites or updating the “Last Updated” date at the beginning of these Terms. By continuing to access or use the Sites or order, receive or use Products, you confirm your acceptance of the revised Terms and all of the terms incorporated therein by reference. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Sites or order, receive or use the Products. If you do not agree to the revised Terms, you may not access or use the Sites or order, receive or use the Products.
 
1.      Privacy Policy
 
Please refer to our Privacy Policy for information about how we collect, use and disclose information about you.
 
2.      Eligibility
 
The Sites are not targeted toward or intended for use by anyone under the age of 18. By using the Sites, you represent and warrant that you (a) are 18 years of age or older, (b) are a legal resident of the United States, (c) have not been previously suspended or removed from the Sites, or engaged in any activity that could result in suspension or removal from the Sites, (d) have not created or do not have more than one The Poop Happens account, unless expressly permitted by The Poop Happens, and (e) have full power and authority to enter into these Terms and in so doing will not violate any other agreement to which you are a party.

We continually test new functionalities, services, options, initiatives, user interfaces, products and other features that we are considering developing, adding or incorporating into our Sites or Products (collectively, “Test Features”). We reserve the right, in our sole discretion, to include or exclude you, from these tests without notice and to discontinue or to modify any Test Feature at any time, for any or no reason, without prior notice and with no liability, to the fullest extent permitted by applicable law.
 
3.      Registration, Account and Communication Preferences
 
To access and use certain areas or features of the Sites, you will need to register for a The Poop Happens account. By creating an account, you agree to (a) provide accurate, current and complete account information, (b) maintain and promptly update, as necessary, your account information, (c) maintain the security of your account credentials, (d) be responsible for the acts or omissions of any third party who has authority to access or use the Sites on your behalf, and (e) immediately notify us if you discover or otherwise suspect any security breaches related to the Sites or your account. You further understand and agree that The Poop Happens may take actions we deem reasonably necessary to prevent, respond to, pursue or remedy suspected or actual fraud and abuse, including without limitation, termination or suspension of your account.
 
By creating a The Poop Happens account, you also consent to receive electronic communications from The Poop Happens (e.g., via email or by posting notices to the Sites). These communications may include notices about your account (e.g., payment authorizations, password changes and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein.  
By providing your mobile phone number to us through the Sites or in connection with your order, receipt or use of our Product(s), you consent to receive calls or text messages at any such phone number sent by or on behalf of The Poop Happens, including autodialed calls and/or text messages, for marketing, promotional, operational or transactional purposes, such as updates on the service status of your order of our Product. You may opt out of marketing and promotional calls or messages by following the applicable unsubscribe instructions provided to you. Following such opt-out, you may continue to receive calls or messages for a short period of time while The Poop Happens processes your request. It is your responsibility to keep your account information, including your phone number, updated. Standard message and data rates applied by your mobile phone carrier may apply to the text messages we send you. Please contact your mobile phone carrier for details. 
4.      Terms of Sale
 
         4.1. Pet Services Subscriptions; Continuous Subscriptions; Cancellation Policy
 
         Pet Services Subscriptions. We offer different subscription plans for our pet waste removal service. For example, we may provide you with one time, weekly, twice weekly or every other week service. If your address, number of dogs, or landscaping change the Pet Service Subscription changes, the applicable Subscription price may also change. Changes to your Subscription, or other choices you may make, may also result in changes to when and how we are able to service; we will provide you with notice of such changes, such as by email or a notice posted on our Sites. The fees for the Pet Services Subscriptions can be found on our site rates and services page and may be subject to change in the future. For more information about our Pet Services Subscriptions, please visit the Pricing page on our website and our FAQs. Note that we do not currently deliver Pet Services Subscriptions to every location, so please call to verify if we provide service to your area.
 

Continuous Subscriptions: When you set up your pet waste removal subscription, you expressly acknowledge and agree that (a) The Poop Happens (or our third party processor) is authorized to charge you on a twenty eight day basis for your pet wast removal subscription (in addition to any applicable taxes and other charges) for as long as your subscription continues, (b) the amount you are charged and the number of cleanings you receive each twenty eight days may vary depending on the preference you enroll in and select, and (c) your pet waste removal subscription is continuous until you cancel by providing a notice thirty days before your next bill date, or we suspend or stop providing service in accordance with these terms.

Cancellation Policy: You may cancel your pet waste removal subscription by emailing info@thepoophappens.com and following the instruction in our response, or, by contacting our main office. We do require written notice thirty days prior to your next billing cycle to process a cancellation. Any services already scheduled or preformed cannot be cancelled or refunded. You will be responsible for all charges (including applicable taxes and other charges) incurred with respect to any cleanings you requested, scheduled, and received prior to the cancellation of your pet waste removal subscription.

 
         In the event you cancel your Subscription, please note that we may still send you promotional communications about The Poop Happens, unless you opt out of receiving those communications by following the unsubscribe instructions provided therein.
 
 

        4.3. Non-Subscription Products

        Third Party Purchases.  From time to time, certain of our Products may be offered through a Third Party Channel (each, a “Third Party Purchase”). Your use of or interaction with any Third Party Channel are solely between you and the third party.  The Poop Happens does not control or endorse, and makes no representations or warranties regarding, any Third Party Channel. Third Party Channels may impose their own terms, policies or processes (“Third Party Terms”), separate from these Terms, and you should carefully review those Third Party Terms. Your access to and use of such Third Party Channels and your acceptance of Third Party Terms is at your own risk.
     

 
         4.5. Promotional Trials
 
         From time to time, to the extent legally permitted, we may offer trials of certain subscriptions for specified periods of time without payment. If we offer you a trial it will be due to a purchase that qualifies for additional limited service.
 
         ONCE YOUR TRIAL ENDS(no trial will exceed three weekly visits), WE (OR OUR THIRD-PARTY PAYMENT PROCESSOR) WILL BEGIN BILLING YOUR DESIGNATED PAYMENT METHOD ON A RECURRING BASIS FOR YOUR SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS YOUR SUBSCRIPTION CONTINUES, UNLESS YOU CANCEL YOUR SUBSCRIPTION PRIOR TO THE END OF YOUR FREE TRIAL. INSTRUCTIONS FOR CANCELING YOUR SUBSCRIPTION ARE DESCRIBED IN SECTIONS 4.x ABOVE. PLEASE NOTE THAT YOU WILL NOT RECEIVE A NOTICE FROM US THAT YOUR FREE TRIAL HAS ENDED OR THAT THE PAID PORTION OF YOUR SUBSCRIPTION HAS BEGUN. WE RESERVE THE RIGHT TO MODIFY OR TERMINATE FREE TRIALS AT ANY TIME, WITHOUT NOTICE AND IN OUR SOLE DISCRETION.
 
         4.6. Payment and Billing Information
 
         By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your subscription or other purchase (including any applicable taxes and other charges) (collectively, as applicable, an “Order”). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Order may be suspended or cancelled. You must resolve any payment method problems before we proceed with your Order. If you want to change or update your payment method information, you can do so at any time by logging into your account. If a payment is not successfully settled and you do not edit your payment method information or cancel your Subscription, purchase of a Non-Subscription Product, or account, as applicable, you remain responsible for any uncollected amounts and, with respect to your Subscription, authorize us to continue billing the payment method, as it may be updated.
 
         You acknowledge that the amount billed may vary due to promotional offers, preferences you select, changes you make to your Subscription, purchase of a Non-Subscription Product, or changes in applicable taxes or other charges, and you authorize us (or our third party-payment processor) to charge your payment method for the corresponding amount.  
 
         Notwithstanding anything provided above, for the purposes of this Section 4.6, any Third Party Purchase will be billed and charged in accordance with the applicable Third Party Terms.
 
         4.7. Pricing and Availability
 
         All prices on our Sites are shown in U.S. dollars and applicable taxes and other charges, if any, are additional. We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice, including without limitation, as based on geographic or other criteria as we may establish from time to time; provided, however, that if we change the amounts or other charges associated with our various subscription plans, we will provide advance notice of such changes in accordance with Section 3. We will not, however, be able to notify you of changes in any applicable taxes. The request and or scheduling of service will confirm your acceptance of such changes, unless you cancel your subscription(s) in accordance with the cancellation policies set forth in Sections 4.1 and 4.2, as applicable.
 
         All of our Services are subject to availability, and we reserve the right to impose limits on when and how we services as well as reject all or part of a Subscription Service, to discontinue offering certain Products and to substitute Services (including, but not limited to, specific days, assigned crews, or sub-contractors) without prior notice. We strive to provide you with high-quality Products, and given the perishable nature of certain Products and market conditions beyond our control, we may be required to make substitutions from time to time. If you are not satisfied with a substitution, please contact us at info@thepoophappens.com.

         4.8. Taxes
 
         We will collect applicable sales, use and other tax (collectively, “Tax”) on Products shipped to jurisdictions for which we determine we have a duty to collect Tax applicable to your purchase. If an item is subject to Tax, you agree that the amount of Tax shown at checkout may be adjusted. Several factors may cause this, such as variances between processor programs and changes in applicable Tax rates.
        We will collect the simplified sellers use tax on Products delivered into Alabama and the tax will be remitted on your behalf to the Colorado Department of Revenue.
 
         4.9. Shipping and Handling
 
         You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Generally, shipping is handled by a third party courier. When you purchase a Product from our Sites, any shipping times shown are estimates only. Actual service dates may vary. You agree that you will not obtain, or direct shipment of, a Product for export. 
         All Products purchased from us are made pursuant to a shipment contract. This means that when you purchase a Product that is fulfilled by one of our third party fulfillment partners title to and the risk of loss of such Product passes to you upon the fulfillment partner’s delivery of such Product to the third party courier, and when you purchase a Product that is fulfilled by us title to and the risk of loss of such Product passes to you upon the third party courier’s delivery of such Product to you.  
        Notwithstanding anything provided above, for the purposes of this Section 4.9, shipping and handling for any Third Party Purchase will be made in accordance with and subject to the applicable Third Party Terms.
 

         In the case of inclement weather or other events beyond our control that interfere with our ability to service, we will attempt to service on the next service day or as soon as reasonably possible. In some cases, service may occur prior to the scheduled service date. If timely service is not feasible, we may cancel your service for the period so affected and issue you a Credit (as defined below) or refund of the purchase price for that service.
 
         4.11. No Resale
 
         You are not permitted to resell or otherwise use the Products for commercial purposes.
 
         4.12. Returns, Replacements, Refunds, and Credits
 
          If you are dissatisfied for any reason, please contact us at info@thepoopahppens.com within seven (1) days of the date you received the service. Depending on the circumstances, we may, in our sole discretion, re-clean at our expense, provide you a full or partial refund of the purchase price for that cleaning , or provide you with Credits for that cleaning that will automatically be applied to future cleanings, as applicable. Notwithstanding the foregoing, Credits for certain types of Purchases may require additional action on your part (e.g., application of a coupon code) in order to be applied to future purchases, which shall be communicated to you at the time of issuance.
Quality Service: Our service crews keep physical record of all cleanings. In addition, our office reconciles all written logs with digital GPS located in all service vehicles. This ensures consistent high quality service for your home.

          We may require the return or photographic documentation of any cleanings that you are dissatisfied with before we provide you a refund, replacement, or Credit.

          Credits only remain available if you maintain a valid The Poop Happens account Subscription. That means that if you cancel your The Poop Happens account any outstanding Credits associated with your cancelled The Poop Happens account will immediately expire. You may only redeem Credits after they are applied to your The Poop Happens account. If for some reason you believe that there is a discrepancy regarding your Credit balance, please contact us at info@thepoophappens.com for Subscription All decisions regarding your Credit balance will be determined in our sole discretion and are final. 
        Notwithstanding anything provided above, for the purposes of this Section 4.12, returns of and refunds for any Third Party Purchases will be subject to the applicable Third Party Terms. If you are dissatisfied with any Third Party Purchases, please contact the applicable Third Party Channel for their return and refund policies.
 
5.      License to Access and Use Our Sites and Content
 
Unless otherwise indicated in writing by us, the Sites and all content and other materials contained therein, including, without limitation, the The Poop Happens logo and all designs, text, graphics, pictures, information, data, software, sound files, User Content (as defined in Section 11), other files and the selection and arrangement thereof (collectively, “Content”) are the proprietary property of The Poop Happens or our licensors or users, as applicable, and are protected by U.S. and international copyright laws.
 
You are hereby granted a limited, nonexclusive, nontransferable, nonsublicensable license to access and use the Sites and Content. However, such license is subject to these Terms and does not include any right to (a) sell, resell or use commercially the Sites or Content, (b) distribute, publicly perform or publicly display any Content, (c) modify or otherwise make any derivative uses of the Sites or Content, or any portion thereof, (d) use any data mining, robots or similar data gathering or extraction methods, (e) download (other than the page caching) any portion of the Sites or Content, except as expressly permitted by us, and (f) use the Sites or Content other than for their intended purposes. Any use of the Sites or Content other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including, without limitation, copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated by us, nothing in these Terms shall be construed as conferring any right or license to any patent, trademark, copyright or other proprietary rights of The Poop Happens or any third party, whether by estoppel, implication or otherwise. This license is revocable at any time.
 
Notwithstanding anything to the contrary in these Terms, the Sites and Content may include software components provided by The Poop Happens or a third party that are subject to separate license terms, in which case those license terms will govern such software components.
 
6.      Repeat Infringer Policy; Copyright Complaints
 
In accordance with the Digital Millennium Copyright Act and other applicable laws, we have adopted a policy of limiting access to the Sites by, or terminating the accounts of, users, in appropriate circumstances and in our sole discretion, who infringe the intellectual property rights of others. If you believe that anything on the Sites infringes any copyright that you own or control, you may file a notification of such infringement with our designated agent as set forth below:
 
         Name of Designated Agent:  General Counsel
         Address:  The Poop Happens, 3807 Palmer Park Blvd, Colorado Springs, CO 80909
         Phone:   719-306-6761
         Email:  info@thepoophappens.com
 
Please see 17 U.S.C. § 512(c)(3) for the requirements of a proper notification. You should also note that if you knowingly make any material misrepresentation in your notification that the material or activity is infringing, you will be liable for any damages, including, without limitation, costs and attorneys’ fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
 
7.      Trademarks
 
“The Poop Happens,” the The Poop Happens logo and any other The Poop Happens Product or service names, logos or slogans that may appear on the Sites or Products are trademarks of The Poop Happens and may not be copied, imitated or used, in whole or in part, without our prior written permission. You may not use any metatags or other “hidden text” utilizing “The Poop Happens” or any other name, trademark or Product or service name of The Poop Happens without our prior written permission. In addition, the look and feel of the Sites and Products, including, without limitation, all page headers, custom graphics, button icons and scripts, constitute the service mark, trademark or trade dress of The Poop Happens and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, Product names and company names or logos mentioned on the Sites or Products are the property of their respective owners and may not be copied, imitated or used, in whole or in part, without the permission of the applicable trademark holder. Reference to any Products, services, processes or other information by name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by The Poop Happens.
 
8.      Hyperlinks
 
You are granted a limited, nonexclusive, nontransferable right to create a text hyperlink to the Sites for noncommercial purposes, provided that such link does not portray The Poop Happens or any of our Products in a false, misleading, derogatory or otherwise defamatory manner, and provided further that the linking site does not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right may be revoked at any time. You may not use a The Poop Happens logo or other proprietary graphic of The Poop Happens to link to the Sites without our express written permission. Further, you may not use, frame or utilize framing techniques to enclose any The Poop Happens trademark, logo or other proprietary information, including the images found on the Sites or Products, the content of any text or the layout or design of any page, or form contained on a page, on the Sites without our express written consent.
 
The Poop Happens makes no claim or representation regarding the quality, content, nature or reliability of third party websites accessible by hyperlink from the Sites or of websites linking to the Sites. Such sites are not under our control and we provide these links to you only as a convenience. The inclusion of any link does not imply our affiliation, endorsement or adoption of any site or any information contained therein. Except as otherwise provided herein, when you leave the Sites, you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Sites.
9.      Third Party Content
 
We may display content, advertisements and promotions from third parties through the Sites or in shipments with Products (collectively, “Third Party Content”). We do not control, endorse or adopt any Third Party Content, and we make no representations or warranties of any kind regarding such Third Party Content, including, without limitation, regarding its accuracy or completeness. You acknowledge and agree that your interactions with third parties providing Third Party Content are solely between you and such third parties. 
10.     User Conduct
 
You agree that you will not violate any law, contract, intellectual property or other third party right or commit a tort, and that you are solely responsible for your conduct, while accessing or using the Sites. You agree that you will abide by these Terms and will not:
Engage in any harassing, threatening, intimidating, predatory or stalking conduct;
Use or attempt to use another user’s account without authorization from such user and The Poop Happens;
Use the Sites in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Sites or that could damage, disable, overburden or impair the functioning of the Sites in any manner;
Reverse engineer any aspect of the Sites or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any Content, area or code of the Sites;
Attempt to circumvent any content-filtering techniques we employ or attempt to access any feature or area of the Sites that you are not authorized to access;
Develop any third party applications that interact with User Content or the Sites without our prior written consent;
Use any robot, spider, crawler, scraper, script, browser extension, offline reader or other automated means or interface not authorized by us to access the Sites, extract data or otherwise interfere with or modify the rendering of Site pages or functionality; or
Use the Sites for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.
11.     User Content
 
The Sites may include interactive features and areas that allow users to create, post, share or store content, including, but not limited to, recipes, reviews, photos, videos, music, sound, text, graphics, code, items or other materials (collectively, “User Content”). If you decide to share your User Content with others through the Sites or third party platforms, you understand that this User Content will be viewable by others in accordance with the privacy settings you establish. You agree that you are solely responsible for your User Content and for your use of any interactive features and areas of the Sites.
 
By using the interactive features and areas of the Sites, you further agree not to create, post, share or store any of the following:
User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law;
User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
User Content that contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences;
User Content that impersonates, or misrepresents your affiliation with, any person or entity;
User Content that references or depicts The Poop Happens or our Products but fails to disclose a material connection to us, if you have one (for example, if you are a The Poop Happens employee or paid blogger);
User Content that contains any unsolicited promotions, political campaigning, advertising or solicitations;
User Content that contains any private or personal information of a third party without such third party’s consent;
User Content that references alcohol irresponsibly, such as references to overconsumption or use by minors;
User Content that contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or
User Content that, in our sole judgment, is objectionable or that restricts or inhibits any other person from using or enjoying the Sites or Products, or that may expose The Poop Happens or others to any harm or liability of any type.
Although we have no obligation to screen, edit or monitor User Content, we reserve the right, and have absolute discretion, to remove, screen or edit User Content posted or stored on the Sites at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on the Sites at your sole cost and expense.
 
12.     Rights in User Content
 
If you submit content you own, you retain your ownership of your intellectual property rights. We do not claim any ownership interest in your User Content. However, by uploading, posting or submitting User Content to the Sites or to our pages or feeds on third party social media platforms (e.g., The Poop Happens’s Facebook page, Instagram page or Twitter feed), you hereby grant The Poop Happens a nonexclusive, royalty-free, worldwide, perpetual, irrevocable and fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and publicly display your User Content, in whole or in part, and your name, likeness, voice and persona in any manner or media and for any purpose whatsoever at our sole discretion, including, without limitation, for publicity, promotional, advertising, trade, business, illustration, artistic and other commercial and noncommercial purposes.
 
By uploading, posting or submitting User Content to The Poop Happens through the Sites or through our pages or feeds on third party social media platforms, you represent and warrant that (a) such User Content is nonconfidential, (b) you own and control all of the rights to the User Content or you otherwise have all necessary rights to post such User Content, (c) you authorize The Poop Happens to use such User Content for the purposes described in these Terms, (d) the User Content is accurate and not misleading or harmful in any manner, and (e) the User Content, and your use and posting thereof, does not and will not violate these Terms or any applicable law, rule, regulation or third party right.
 
13.     Feedback
 
Separate and apart from User Content, you can submit questions, comments, suggestions, ideas, original or creative materials or other information about The Poop Happens, the Sites or the Products (collectively, “Feedback”). Feedback is nonconfidential and shall become the sole property of The Poop Happens. The Poop Happens shall own exclusive rights, including, without limitation, all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of this Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
 
14.     Indemnification
 
To the fullest extent permitted by applicable law, you agree to indemnify, defend and hold harmless The Poop Happens, and our respective past, present and future employees, officers, directors, contractors, consultants, equityholders, suppliers, vendors, service providers, parent companies, subsidiaries, affiliates, agents, representatives, predecessors, successors and assigns (individually and collectively, the “The Poop Happens Parties”), from and against all actual or alleged The Poop Happens Party or third party claims, damages, awards, judgments, losses, liabilities, obligations, penalties, interest, fees, expenses and costs of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or equity, whether in tort, contract or otherwise (collectively, “Claims”), including, but not limited to, damages to property or personal injury, that are caused by, arise out of or are related to (a) any use or misuse of the Sites, Content or Products by you or any third party you authorize to access or use such Sites, Content or Products, (b) any User Content you create, post, share or store on or through the Sites or our pages or feeds on third party social media platforms, (c) any Feedback you provide, (d) your violation of these Terms, and (e) your violation of the rights of another. You agree to promptly notify The Poop Happens of any third party Claims, cooperate with the The Poop Happens Parties in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including, but not limited to, attorneys’ fees and expenses, court costs, costs of settlement and costs of pursuing indemnification and insurance). You further agree that the The Poop Happens Parties shall have control of the defense or settlement of any third party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and The Poop Happens.
 
15.     Disclaimers
 
YOU ARE SOLELY RESPONSIBLE FOR, AND ASSUME ALL RISKS RELATED TO, THE CONDUCT AND BEHAVIOR OF ANY ANIMALS ON YOUR PROPERTY. THE CONDITION OF ALL GATES AND ACCESS POINTS TO YOUR YARD. THE SAFETY AND LOCATION OF ALL ANIMALS.
 
WE ATTEMPT TO CLOSE AND SECURE ALL GATES UPON ENTERING A LOCATION, HOWEVER WE CANNOT GUARANTEE THEIR CONDITION AT ANY TIME. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING ANY CONTENT RELATED TO OUR PRODUCTS PROVIDED BY OR DISPLAYED THROUGH A THIRD PARTY CHANNEL, INCLUDING, WITHOUT LIMITATION, REGARDING ITS ACCURACY OR COMPLETENESS.
  
We reserve the right to change any and all Content and to modify, suspend or stop providing access to the Sites (or any features or functionality of the Sites) and the Services at any time without notice and without obligation or liability to you. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier, vendor or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by us.
 
16.     Limitation of Liability; Release
 
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE The Poop Happens PARTIES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE, INCOME OR PROFITS, LOSS OF USE OR DATA, LOSS OR DIMINUTION IN VALUE OF ASSETS OR SECURITIES, OR DAMAGES FOR BUSINESS INTERRUPTION) ARISING OUT OF OR IN ANY WAY RELATED TO THE ACCESS TO OR USE OF THE SITES OR CONTENT (INCLUDING, BUT NOT LIMITED TO, USER CONTENT, THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SITES), OR THE ORDER, RECEIPT OR USE OF ANY PRODUCT, OR OTHERWISE RELATED TO THESE TERMS (INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE ON ANY INFORMATION OBTAINED FROM ANY The Poop Happens PARTY, OR FROM EVENTS BEYOND THE The Poop Happens PARTIES’ REASONABLE CONTROL, SUCH AS SITE INTERRUPTIONS, DELETIONS OF FILES OR EMAILS, ERRORS OR OMISSIONS, DEFECTS, BUGS, VIRUSES, TROJAN HORSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO THE The Poop Happens PARTIES’ RECORDS, PROGRAMS OR SYSTEMS), REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, SIMPLE NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED) OR ANY OTHER LEGAL OR EQUITABLE THEORY (EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE).
 
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF THE The Poop Happens PARTIES (JOINTLY) ARISING OUT OF OR IN ANY WAY RELATED TO (A) THE ORDER, RECEIPT OR USE OF PRODUCTS PURCHASED FROM The Poop Happens MARKET, LLC EXCEED THE AMOUNT PAID FOR SUCH PRODUCTS; AND (B) THE ORDER, RECEIPT OR USE OF SERVICE, OR ACCESS OR USE OF THE SITES OR CONTENT, EXCEED THE GREATER OF $250 OR THE AMOUNT YOU PAID TO US IN THE ONE (1) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH YOUR CLAIM AROSE. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IN THE EVENT YOUR REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE, AND THE FOREGOING SHALL CONSTITUTE THE The Poop Happens PARTIES’ SOLE LIABILITY AND OBLIGATION IN RESPECT HEREOF, REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, SIMPLE NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR ANY OTHER LEGAL OR EQUITABLE THEORY.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU, ON BEHALF OF YOUR HEIRS, EXECUTORS, ADMINISTRATORS, LEGAL AND PERSONAL REPRESENTATIVES, HEREBY RELEASE, WAIVE, ACQUIT AND FOREVER DISCHARGE THE The Poop Happens PARTIES FROM AND AGAINST, AND COVENANT NOT TO SUE ANY SUCH The Poop Happens PARTY FOR, ALL CLAIMS YOU HAVE OR MAY HAVE ARISING OUT OF OR IN ANY WAY RELATED TO THESE TERMS. IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE YOUR RIGHTS UNDER CALIFORNIA CIVIL CODE 1542, WHICH STATES “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”
THE LIMITATIONS SET FORTH IN THIS SECTION 16 WILL NOT LIMIT OR EXCLUDE LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE DIRECTLY AND PROXIMATELY CAUSED BY PRODUCTS YOU PURCHASE FROM US, OR FOR OUR FRAUD, GROSS NEGLIGENCE, OR INTENTIONAL, WILLFUL, MALICIOUS OR RECKLESS MISCONDUCT.
 
17.     Modifications to the Sites and Products
 
We reserve the right in our sole discretion to modify, suspend or discontinue, temporarily or permanently, the Sites (or any features or parts thereof) or the provision of the Products at any time.
 
18.     Dispute Resolution; Arbitration
 
         PLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH The Poop Happens AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.
 
         18.1. Binding Arbitration
 
         Except for any disputes, claims, suits, actions, causes of action, demands or proceedings (collectively, “Disputes”) arising out of or related to a violation of Section 10 or Disputes in which either party seeks to bring an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, including, without limitation, copyrights, trademarks, trade names, logos, trade secrets or patents, you and The Poop Happens agree (a) to waive your and The Poop Happens’s respective rights to have any and all Disputes arising from or related to these Terms, or the Sites, Content or Products (including, without limitation, Third Party Purchases), resolved in a court, and (b) to waive your and The Poop Happens’s respective rights to a jury trial. Instead, you and The Poop Happens agree to arbitrate Disputes through binding arbitration (which is the referral of a Dispute to one or more persons charged with reviewing the Dispute and making a final and binding determination to resolve it instead of having the Dispute decided by a judge or jury in court).
 
         18.2. No Class Arbitrations, Class Actions or Representative Actions
 
         You and The Poop Happens agree that any Dispute arising out of or related to these Terms or the Sites, Content or Products is personal to you and The Poop Happens and that such Dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding. You and The Poop Happens agree that there will be no class arbitration or arbitration in which an individual attempts to resolve a Dispute as a representative of another individual or group of individuals. Further, you and The Poop Happens agree that a Dispute cannot be brought as a class or other type of representative action, whether within or outside of arbitration, or on behalf of any other individual or group of individuals.
 
         18.3. Federal Arbitration Act
 
         You and The Poop Happens agree that these Terms affect interstate commerce and that the enforceability of this Section 18 shall be both substantively and procedurally governed by and construed and enforced in accordance with the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), to the maximum extent permitted by applicable law.
 
         18.4. Notice; Informal Dispute Resolution
 
         You and The Poop Happens agree that each party will notify the other party in writing of any arbitrable or small claims Dispute within thirty (30) days of the date it arises, so that the parties can attempt in good faith to resolve the Dispute informally. Notice to The Poop Happens shall be sent by certified mail or courier to The Poop Happens, LLC, Attn: General Counsel, 3807 Palmer Park Blvd, Colo Spgs, CO 80909. Your notice must include (a) your name, postal address, telephone number, the email address you use or used for your The Poop Happens account and, if different, an email address at which you can be contacted, (b) a description in reasonable detail of the nature or basis of the Dispute, and (c) the specific relief that you are seeking. Our notice to you will be sent electronically in accordance with Section 3 and will include (x) our name, postal address, telephone number and an email address at which we can be contacted with respect to the Dispute, (y) a description in reasonable detail of the nature or basis of the Dispute, and (z) the specific relief that we are seeking. If you and The Poop Happens cannot agree how to resolve the Dispute within thirty (30) days after the date notice is received by the applicable party, then either you or The Poop Happens may, as appropriate and in accordance with this Section 18, commence an arbitration proceeding or, to the extent specifically provided for in Section 18.1, file a claim in court.
 
         18.5. Process
 
         EXCEPT FOR DISPUTES ARISING OUT OF OR RELATED TO A VIOLATION OF SECTION 10 OR DISPUTES IN WHICH EITHER PARTY SEEKS TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT OR SEEKS INJUNCTIVE OR OTHER EQUITABLE RELIEF FOR THE ALLEGED UNLAWFUL USE OF INTELLECTUAL PROPERTY, INCLUDING, WITHOUT LIMITATION, COPYRIGHTS, TRADEMARKS, TRADE NAMES, LOGOS, TRADE SECRETS OR PATENTS, YOU AND The Poop Happens AGREE THAT ANY DISPUTE MUST BE COMMENCED OR FILED BY YOU OR The Poop Happens WITHIN ONE (1) YEAR OF THE DATE THE DISPUTE AROSE, OTHERWISE THE UNDERLYING CLAIM IS PERMANENTLY BARRED (WHICH MEANS THAT YOU AND The Poop Happens WILL NO LONGER HAVE THE RIGHT TO ASSERT SUCH CLAIM REGARDING THE DISPUTE). You and The Poop Happens agree that (a) any arbitration will occur in the State of Colorado, County of El Paso, (b) arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of the Judicial Arbitration and Mediation Services (“JAMS”), which are hereby incorporated by reference, and (c) that the state or federal courts of the State of Colorado and the United States, respectively, sitting in the State of Colorado, County of El Paso have exclusive jurisdiction over any appeals and the enforcement of an arbitration award. You may also litigate a Dispute in the small claims court located in the county of your billing address if the Dispute meets the requirements to be heard in small claims court.
 
         18.6. Authority of Arbitrator
 
         As limited by the FAA, these Terms and the applicable JAMS rules, the arbitrator will have (a) the exclusive authority and jurisdiction to make all procedural and substantive decisions regarding a Dispute, including the determination of whether a Dispute is arbitrable, and (b) the authority to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual.
 
         18.7. Rules of JAMS
 
         The rules of JAMS and additional information about JAMS are available on the JAMS website. By agreeing to be bound by these Terms, you either (a) acknowledge and agree that you have read and understand the rules of JAMS, or (b) waive your opportunity to read the rules of JAMS and any claim that the rules of JAMS are unfair or should not apply for any reason.
 
         18.8. Severability
 
         If any term, clause or provision of this Section 18 is held invalid or unenforceable, it will be so held to the minimum extent required by law, and all other terms, clauses and provisions of this Section 18 will remain valid and enforceable. Further, the waivers set forth in Section 18.2 are severable from the other provisions of these Terms and will remain valid and enforceable, except as prohibited by applicable law.
 
         18.9. Opt-Out Right
 
         You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted the terms of this Section 18 by writing to: The Poop Happens, LLC, Attn: General Counsel, 23807 Palmer Park Blvd, Colorado Springs, CO 80909. In order to be effective, the opt out notice must include your full name and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 19.
 
19.     Governing Law and Venue
 
These Terms, your access to and use of the Sites and your order, receipt and use of the Products shall be governed by and construed and enforced in accordance with the laws of the State of Colorado, without regard to conflict of law rules or principles (whether of the State of Colorado or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any Dispute between the parties that is not subject to arbitration or cannot be heard in small claims court, shall be resolved in the state or federal courts of the State of Colorado and the United States, respectively, sitting in the State of Colorado, County of El Paso.
 
20.    Termination
 
Notwithstanding anything contained in these Terms, we reserve the right, without notice and in our sole discretion, to terminate your right to access or use the Sites and to order, receive and use the Services, at any time and for any or no reason, and you acknowledge and agree that we shall have no liability or obligation to you in such event and that you will not be entitled to a refund of any amounts that you have already paid to us, to the fullest extent permitted by applicable law.
21.     Severability
 
If any term, clause or provision of these Terms is held invalid or unenforceable, then that term, clause or provision will be severable from these Terms and will not affect the validity or enforceability of any remaining part of that term, clause or provision, or any other term, clause or provision of these Terms.
 
22.     Survival
 
The following sections will survive the expiration or termination of these Terms and the termination of your The Poop Happens account: all defined terms and Sections 1, 3, 4, 5 (first paragraph only), 6, 7, 8 (second paragraph only), 9 through 23.
 
23.     Miscellaneous
 
These Terms constitute the entire agreement between you and The Poop Happens relating to your access to and use of the Sites and your order, receipt and use of Products. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without the prior written consent of The Poop Happens. No waiver of any provision of these Terms will constitute a waiver of such provision in any prior, concurrent or subsequent circumstance, and The Poop Happens’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity.