How Our Service Works and What to Expect
When does service start?
Our Colorado Springs pet waste removal service begins at the soonest available time that works best for you and your pets. New customers are generally added to our schedule within one calendar week. Call today at (719) 306-6761 to schedule professional dog poop pickup at your home.
What can I expect on my first visit?
On your first visit, our office team will provide a courtesy call when your home is next on the service route. If you have any special instructions, access notes, or areas of concern, we’re happy to accommodate them.
You will then receive a follow-up call with a price estimate for your recurring or one-time cleaning. Once the estimate is approved, our office will process payment. We currently accept Visa and Mastercard.
After payment is confirmed, our Pet Technicians will complete a thorough cleanup of your yard and haul the waste off-site. Before leaving, our team will knock to offer a quality assurance walkthrough and ensure everything is set up correctly for ongoing service.
If this sounds like a good fit for your home, the next step is quick and easy.
What day of the week will my service occur?
We operate Monday through Friday and are closed on Saturdays and Sundays. Your service day is determined by your home’s ZIP code and our established service routes. Once assigned, The Poop Happens will continue to service your property on the same scheduled day each week.
What time of day will my home receive service?
Our services are performed on established routes. We are unable to guarantee an exact arrival time for your property. Service times will be consistent from week to week. Your dog poop will be picked up during the following route hours:
Service Route Hours: Monday to Thursday, 7:00 AM to 5:00 PM; Friday, 7:00 AM to 2:00 PM
When can I contact the office to make changes to my account?
Our office team is available to assist with account updates, billing questions, and schedule changes during regular business hours. Requests received outside of office hours will be addressed on the next business day.
Office Hours: Monday to Thursday, 8:00 AM to 5:00 PM; Friday, 7:00 AM to 2:00 PM
Can my pet(s) be outside while you visit?
Yes! Friendly pets are welcome to be outside during service. As long as your pets are comfortable with new people, there’s no issue with them being in the yard while we work. For everyone’s safety, if your pet is protective over their space, please have them secured inside during service..
What happens during inclement weather?
If enough precipitation occurs near your service day to either make roads unsafe for our crews to navigate or hinder our ability to see or remove pet waste, service will be delayed until the following week. On the next scheduled visit, our team will spend additional time removing additional dog poop to get your yard caught back up. Our crews do service in the rain, with snow on the ground, and in high winds. Only severe weather conditions that cause safety issues will delay service.
Do you offer discounts or specials?
Yes, we offer discounts for military members and senior citizens. We also run limited-time promotions throughout the year. To view current offers or learn more about our seasonal specials, please visit our Seasonal Promotions page or give us a call to set up a free estimate.
Do you pick up dog poop in the front yard?
Yes, front yard cleanings can be included with service. Yards with multiple service areas, such as both front and backyards, are subject to a small additional charge of $2 to $4 per billing cycle. Full details are available on our services and rates page.
How do I pay?
We accept Visa and Mastercard for your convenience. Payment details are reviewed during your initial scheduling, and billing is recurring and automatic every twenty-eight (28) days. Because some months have more weeks than others, your service date may shift slightly, but your account is always billed on a consistent twenty-eight-day cycle.
Still have questions? We’re happy to help.
